After an order is placed, you will receive an email confirming your order. There is a several days processing time, up to date times can be found in your order confirmation email as well as our shop page. While the order is being processed, our team is getting all things prepared to be shipped.
Once your package has shipped, you will receive an order shipping conformation email. The email will contain the details of your order, as well as shipping information for tracking your order. It can take between 5-7 business days to arrive to you via FedEx. You can also sign into your Weck account and see the progress of your order.
Any damaged product must be reported to email@example.com within 3 business days of receiving your order. Photos of damage must be provided for our records via email. After receipt of the photo a reimbursement for the damaged product will be issued. Any damage reported after 3 business days will not qualify for reimbursement.
*Due to the recent excessive increase in shipping fees, we are currently only offering reimbursement for damaged product. We are not shipping replacements at this time. We apologize for any inconvenience.*
WECK Jars products are eligible for return up to 30 days from the day the order is received. Please email firstname.lastname@example.org for a return authorization number, which needs to be written on the outside of the master carton. The product and carton need to be returned in sellable condition; all boxes of jars need to be packed into a master carton with packing material when returned to us. A copy of the invoice must be included.
Customer will be responsible for all shipping fees.
Once we receive the product and confirm it is in selling condition, we will issue a refund to the credit card used for the order. Please allow up to 10 business days to see refund on statement.
My jars have scratches, divots or swirls in or on the glass. Is this normal?
Scratches, divots, cooling swirls and other small imperfections are completely normal and can appear on the surface of the jars and glass lids. All glass jars and lids are submitted to an electronic eye that will detect serious flaws. Normally these imperfections in the glass are superficial and in no way reduce the integrity and performance of the jars during the canning process or food storage. Jars with cosmetic imperfections may be returned for a refund. Please see our return policy above.
What should I do if I cannot get my wood lids to stay on my jars?
The best way to seal the jar and have the lid not pop off is to start by pressing one small portion of the edge of the wood lid, including the silicone gasket, down into the jar, and then pushing the rest of the lid and gasket down in a circular motion, either clockwise or counterclockwise.
We also recommend washing the rubber gasket, letting it dry, and making sure both the gasket and inside rim of the jar are clean and free of dust, dirt or debris before sealing.
If you continue to have problems with your wood lids, please reach out to email@example.com.
Can I use my wood and cork lids for food storage, and in the refrigerator or freezer?
We do not recommend using the wood or cork lids in the refrigerator or freezer, or to store food with any kind of moisture in it.
Many customers use the wood or cork lids to store dry goods, however, the traditional glass lid, rubber ring and metal clamps, or the Keep Fresh Covers create the best seal for food storage.
Can I use my rubber rings more than once when canning with them?
While some customers do choose to reuse the rubber rings, the FDA recommends disposing of a used canning ring and using a new ring each time you can with a WECK Jar.
Why are my rubber rings stretching out?
Our rubber rings are made of natural rubber, so if they come in contact with an oil-based substance, they will stretch out.
We recommend storing them in a dry, dark area, and hand washing them to avoid dry rot caused by the bleach in the dishwasher detergent. We also recommend wiping the rim of the jar before sealing when using it with an oil-based substance.
Which jars and lids are freezer safe?
Our Mold Jar, Mini Mold Jar, and Quadro Jar collections are all freezer safe when using one of our Keep Fresh Covers and leaving 1”-1½” of headspace. (Refer to “Freeing in Glass” in the notes section)
I am new to canning, how do I get started?
Please refer to our Notes section (in the menu at the top of the website) for instructions, tips and tricks for canning with WECK Jars!
How can I get an airtight seal?
The only way to get an airtight seal is to process the canning jars with the glass lid, rubber ring and metal clamps in a water bath.
For a tight seal for storage, we recommend either storing with the classic glass lid, rubber ring and metal clamps, or using one of our Keep Fresh Covers.
How do I avoid breakage?
In order to avoid thermal shock the temperature between the glass jar and the operating ambient temperature do not exceed max. 50 degrees C.
Sometimes through wear and tear of handling the jars, stacked one inside the other, stacked too close in the dishwasher, or in the freezer, setting the jars on marble/slate counters can over time cause a small hairline which will lead to breakage.
Do you offer promo codes, coupons, discounts or free shipping?
We do not run any promotions, coupon codes or discounts. We do not offer free shipping or discounted shipping fees. We are able to price our products as low as we do because we do not include shipping in the price of the product, unlike other retailers. If you see a third-party website referencing a “Weck Jar Coupon,” “Weck Jar Coupon Code,” or “Weck Jar discount code,” these are not valid offers.
Can I sell WECK Jars on Amazon, Walmart.com, Wayfair, or other eCommerce based websites?
We are not accepting new ecommerce based sellers as we have exceeded the amount of sellers, and we are now also selling on some of these sites. We are the sole importer for the U.S. and Canada and have exclusive selling rights. We are monitoring these sites and unauthorized sellers will be reported and shut down.
Do you ship to Hawaii, Alaska, Puerto Rico, Canada, etc.?
We ship via FedEx Ground within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. Unincorporated Territories, or internationally.